Contacts

What you should know

The easiest way to get answers about your benefits is to ask the HealthJoy concierge team! A member of their team can help guide you to the right benefit, answer questions, and even help you look for ways to save money on prescriptions or medical bills! Download the app!

You can also reach out directly to our partners through the contact info below!

Benefit Navigation & Advocacy

HealthJoy
(877) 500-3212
go.healthjoy.com/activate

My Health

MEDICAL –
Aetna | (800) 899-4165
www.aetna.com
BCBS (Pineville, LA, and Champaign, IL only)
(800) 363-9150 | www.lablue.com
Firefly Health | (888) 897-1887
www.fireflyhealth.com/with/plastipak

TELEMEDICINE –
Aetna – Teladoc | (855) 835-2362
www.teladoc.com/aetna
BCBS – (Pineville, LA, and Champaign, IL only)
BlueCare | (855) 269-3554
www.bluecarela.com
Firefly Health | (888) 897-1887
www.fireflyhealth.com/with/plastipak

RX (PRESCRIPTION DRUG) – CVS Caremark
(844) 337-6974
www.caremark.com

DENTAL – Aetna
(877) 238-6200
www.aetna.com

VISION – Aetna
(877) 973-3238
www.aetnavision.com

MENTAL HEALTH – Lyra
(877) 316-0625
plastipak.lyrahealth.com

HEALTH PLAN REIMBURSEMENT – Garner
(866) 761-9586
www.getgarner.com/start

DIABETES MANAGEMENT – Livongo
(800) 945-4355
join.livongo.com/plastipak

PHYSICAL THERAPY & MSK– Hinge Health
(855) 902-2777
www.hingehealth.com/plastipak 

SECOND OPINION – 2nd.MD
(866) 841-2575
www.2nd.md/plastipak

WEIGHT MANAGEMENT – WW
(866) 204-2885
www.ww.com/plastipak 

TOBACCO CESSATION – Quit for Life
(866) QUIT-4-LIFE
www.quitnow.net 

My Money

HEALTH SAVINGS ACCOUNT (HSA) & DEPENDENT CARE FLEXIBLE SAVINGS ACCOUNT (DCFSA) – Inspira
(844) 729-3539
www.inspirafinancial.com

DISABILITY INSURANCE CLAIMS – Hartford
(888) 301-5615
www.thehartford.com/employee-benefits/claims

LIFE & AD&D INSURANCE CLAIMS – Hartford
(888) 563-1124
Life Insurance Continuation: (877) 320-0484

ACCIDENT/CRITICAL ILLNESS/HOSPITAL INDEMNITY – Hartford
(866) 547-4205
www.thehartford.com/employeebenefits/claims

401(k) – Empower
(833) 961-5273
www.empowermyretirement.com 

My Life

EMPLOYEE ASSISTANCE PROGRAM (EAP) – Telus Health
(888) 456-1324 | Spanish: (888) 732-9020
one.telushealth.com

CHILD/ELDER/PET CARE – Care.com
www.care.com/yourbenefits 
ID: Global ID Number (found in Workday)

TRAVEL ASSISTANCE – Hartford
U.S. and Canada: (800) 243-6108
Outside U.S.: (202) 828-5885
Email: assist@lmglobal.com

PET INSURANCE – Nationwide
(877) 738-7874
www.petinsurance.com/plastipak